Front Desk Guest Experience Associate

Dimension Hospitality; Highlands Ranch (CO); On-site; USD 21,000 - 26,000; Full time

Job summary

Dimension Hospitality is seeking a friendly Guest Service Representative to greet guests, assist with check-ins and check-outs, and coordinate reservations. You will help ensure smooth front desk operations and deliver an exceptional guest experience through proactive service.

Ideal candidates highlight strong customer service and communication skills, are comfortable using hotel systems, and can multitask in a fast-paced environment while collaborating with housekeeping and other departments.

Qualifications

• Front desk experience or hospitality background preferred, not required.
• Excellent communication and customer service skills.
• Comfortable using computers and hotel systems.
• Ability to multitask and stay organized in a fast-paced environment.

Responsibilities

• Greet guests and provide friendly, helpful service.
• Assist with check ins, check outs, room assignments, and reservations.
• Answer guest questions and resolve issues promptly.
• Operate the front desk system and process payments.
• Communicate with housekeeping and other departments.
• Maintain the front desk area in a clean and organized manner.
• Handle guest requests and elevate concerns when needed.
• Provide local information and general hotel assistance.

Skills

Customer service

Communication

Multitasking

Problem solving

Tools

Hotel systems

Job description

Dimension Hospitality is seeking a friendly Guest Service Representative to greet guests, assist with check-ins and check-outs, and coordinate reservations. You will help ensure smooth front desk operations and deliver an exceptional guest experience through proactive service.

Ideal candidates highlight strong customer service and communication skills, are comfortable using hotel systems, and can multitask in a fast-paced environment while collaborating with housekeeping and other departments.