Front Desk Guest Experience Associate | Flexible Shifts

HEI Hotels & Resorts; Nashville (TN); On-site; USD 32,000 - 42,000; Full time

Job summary

HEI Hotels & Resorts in Nashville is seeking a Guest Services Host/Front Desk professional to welcome guests, manage check-in/out, and ensure a positive arrival experience. You will input data into a computer system, verify rates, process payments, and provide directions to local attractions while maintaining accuracy and a friendly demeanor.

Experience in hotel or customer service is preferred; flexible availability and the ability to stand for extended periods are required to support the lobby

Qualifications

• Hotel experience preferred.
• Flexible availability including various shifts.
• Ability to stand and move throughout front office and use computer systems.
• Strong communication and customer service skills.

Responsibilities

• Greet guests with a friendly welcome and provide accurate information.
• Complete registration using a computer system and verify room rate.
• Handle payments, cash, vouchers, and number of guests.
• Answer phones promptly and relay messages to guests.
• Close guest accounts at checkout and resolve issues as needed.

Skills

Hotel experience

Customer service

Cash handling

Flexible shifts

Communication

Multitasking

Calm under pressure

Job description

HEI Hotels & Resorts in Nashville is seeking a Guest Services Host/Front Desk professional to welcome guests, manage check-in/out, and ensure a positive arrival experience. You will input data into a computer system, verify rates, process payments, and provide directions to local attractions while maintaining accuracy and a friendly demeanor.

Experience in hotel or customer service is preferred; flexible availability and the ability to stand for extended periods are required to support the lobby