Guest Experience Associate – Front Desk

Hampton by Hilton; Cypress (CA); On-site; USD 25,000 - 30,000; Full time

Job summary

Hampton by Hilton in Cypress, CA seeks a Guest Service Representative to assist guests with check-ins, check-outs, reservations, and daily service needs.

You will operate the front desk system, answer questions, coordinate with housekeeping, and provide local information to ensure memorable stays. Flexibility to work shifts including holidays is required, with no prior hotel experience needed.

Qualifications

• Strong customer service and communication skills.
• Friendly, positive, and professional presence.
• Comfortable using computers and hotel systems.
• Dependable, organized, and able to multitask.
• Prior hotel or customer service experience is helpful but not required.

Responsibilities

• Greet guests and provide friendly, helpful service.
• Assist with check ins, check outs, room assignments, and reservations.
• Answer guest questions and resolve issues promptly.
• Operate the front desk system and process payments.
• Communicate with housekeeping and other departments.
• Maintain the front desk area in a clean and organized manner.
• Handle guest requests and escalate concerns when needed.
• Provide local information and general hotel assistance.

Skills

Customer service

Communication

Professional presence

Multitasking

Tools

Front desk system

Job description

Hampton by Hilton in Cypress, CA seeks a Guest Service Representative to assist guests with check-ins, check-outs, reservations, and daily service needs.

You will operate the front desk system, answer questions, coordinate with housekeeping, and provide local information to ensure memorable stays. Flexibility to work shifts including holidays is required, with no prior hotel experience needed.