Guest Experience Agent

Hyatt House; Cypress (CA); On-site; USD 32,000 - 42,000; Full time

Job summary

Hyatt House Cypress/Anaheim seeks a Guest Service Agent to ensure smooth check-in/check-out, assist guests, and provide local information with a friendly, professional approach. The role requires strong organization and communication skills in a fast-paced hotel environment.

On-site position with opportunities to contribute to guest satisfaction and a positive arrival experience. The ideal candidate will handle guest requests via phone and in person, maintain accurate records, and uphold Hyatt

Qualifications

• Excellent organization and communication skills.
• Experience with cash handling and telephone answering preferred.
• Ability to provide local information and deliver friendly guest service.

Responsibilities

• Check in guests efficiently and accurately.
• Check out guests and process payments.
• Answer phones and respond to guest inquiries.
• Provide local information and directions to guests.

Skills

Guest service

Communication

Organization

Job description

Hyatt House Cypress/Anaheim seeks a Guest Service Agent to ensure smooth check-in/check-out, assist guests, and provide local information with a friendly, professional approach. The role requires strong organization and communication skills in a fast-paced hotel environment.

On-site position with opportunities to contribute to guest satisfaction and a positive arrival experience. The ideal candidate will handle guest requests via phone and in person, maintain accurate records, and uphold Hyatt