Guest Experience Specialist (Front Desk)

The Crescent Hotels Group; Houston (TX); On-site; USD 29,000 - 43,000; Full time

Job summary

Crescent Hotels & Resorts in Houston, TX is seeking a friendly Guest Services Agent to greet guests, register arrivals, and assist with checkout, contributing to outstanding service and profitability. You will input guest information, confirm room rates, explain services, upsell hotel offerings, handle payments, and resolve guest inquiries promptly and courteously.

This role requires strong communication, teamwork, and a professional appearance, with opportunities to learn hotel operations and

Qualifications

• Experience in hospitality or guest services.
• Ability to handle payments and operate the POS system.
• Knowledge of hotel services, local area, and guest needs.

Responsibilities

• Greet guests and complete registration, including inputting guest data, confirming rates, and assigning rooms.
• Assist guests with check-out and ensure charges are accurate in the POS system.
• Provide information on hotel services and local attractions; promote upsell opportunities.
• Answer guest questions, resolve issues promptly, and relay messages as needed.
• Maintain professionalism and courtesy, handling guest feedback and complaints to ensure satisfaction.

Skills

Guest service

Upselling

Cash handling

Communication

Tools

POS system

Job description

Crescent Hotels & Resorts in Houston, TX is seeking a friendly Guest Services Agent to greet guests, register arrivals, and assist with checkout, contributing to outstanding service and profitability. You will input guest information, confirm room rates, explain services, upsell hotel offerings, handle payments, and resolve guest inquiries promptly and courteously.

This role requires strong communication, teamwork, and a professional appearance, with opportunities to learn hotel operations and