Guest Experience Concierge

Dimension Hospitality; Cypress (CA); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Supportive team environment

Growth opportunities in front desk

Daily meaningful guest interactions

Job summary

Dimension Hospitality in Cypress, CA, is seeking a friendly Guest Service Representative to assist guests with check-ins, check-outs, and reservations, ensuring smooth front desk operations and a memorable stay. You will greet guests, handle payments, coordinate with housekeeping, and provide local information, with emphasis on exceptional service and a positive, professional presence.

Flexible shifts including holidays and weekends are required; prior hotel or customer service experience is

Qualifications

• Strong customer service and communication skills.
• Friendly, positive, and professional presence.
• Comfortable using computers and hotel systems.
• Dependable, organized, and able to multitask.
• Prior hotel or customer service experience is helpful but not required.
• Flexible to work any shifts including holidays and weekends.

Responsibilities

• Greet guests and provide friendly, helpful service.
• Assist with check ins, check outs, room assignments, and reservations.
• Answer guest questions and resolve issues promptly.
• Operate the front desk system and process payments.
• Communicate with housekeeping and other departments.
• Maintain the front desk area in a clean and organized manner.
• Handle guest requests and elevate concerns when needed.
• Provide local information and general hotel assistance.

Skills

Customer service

Communication skills

Problem solving

Multitasking

Job description

Dimension Hospitality in Cypress, CA, is seeking a friendly Guest Service Representative to assist guests with check-ins, check-outs, and reservations, ensuring smooth front desk operations and a memorable stay. You will greet guests, handle payments, coordinate with housekeeping, and provide local information, with emphasis on exceptional service and a positive, professional presence.

Flexible shifts including holidays and weekends are required; prior hotel or customer service experience is