Guest Experience Specialist - Front Desk & Reservations

Courtyard - Cypress; Cypress (CA); On-site; USD 23,000 - 25,000; Full time

Benefits offered by this job

Supportive team environment

Growth in front desk/hotel operations

Meet new people, make a daily impact

Job summary

Courtyard Cypress in Cypress, CA is seeking a friendly Guest Service Representative to assist guests with check-ins, check-outs, reservations, and daily front desk service, ensuring smooth operations and a welcoming guest experience. You will greet guests, handle payments, coordinate with housekeeping and other departments, and provide local information.

Flexible shifts including holidays and weekends are required; prior hotel experience is helpful but not required, with on-the-job training

Qualifications

• Excellent customer service and communication skills.
• Friendly, positive, and professional presence.
• Able to multitask in a fast-paced environment.
• Comfortable using computers and hotel systems.
• Prior hotel or customer service experience is helpful but not required.
• Flexible to work holidays and weekends.

Responsibilities

• Greet guests and provide friendly, helpful service.
• Assist with check ins, check outs, room assignments, and reservations.
• Answer guest questions and resolve issues promptly.
• Operate the front desk system and process payments.
• Communicate with housekeeping and other departments.
• Maintain the front desk area in a clean and organized manner.
• Handle guest requests and elevate concerns when needed.
• Provide local information and general hotel assistance.

Skills

Customer service

Communication

Multitasking

Computer skills

Professional presence

Tools

Front desk systems

Job description

Courtyard Cypress in Cypress, CA is seeking a friendly Guest Service Representative to assist guests with check-ins, check-outs, reservations, and daily front desk service, ensuring smooth operations and a welcoming guest experience. You will greet guests, handle payments, coordinate with housekeeping and other departments, and provide local information.

Flexible shifts including holidays and weekends are required; prior hotel experience is helpful but not required, with on-the-job training