GUEST SERVICE REPRESENTATIVE

G&B HOTEL EMPLOYEE LEASING LLC; Cypress (CA); On-site; USD 23,000 - 25,000; Full time

Benefits offered by this job

Supportive team environment

Growth opportunities in front desk/ops

Memorable guest experiences

Job summary

G&B HOTEL EMPLOYEE LEASING LLC is seeking a Guest Service Representative to support Courtyard Cypress in Cypress, CA. You will greet guests, manage check-ins/outs, handle reservations, and assist with daily front desk tasks to ensure a smooth, welcoming stay.

The role emphasizes strong customer service, effective communication, and teamwork within a hotel environment. Flexible shifts including weekends are required to meet guest needs.

Qualifications

• Strong customer service and communication skills.
• Friendly, positive, and professional presence.
• Comfortable using computers and hotel systems.
• Dependable, organized, and able to multitask.
• Prior hotel or customer service experience is helpful but not required.
• Flexible to work any shifts including holidays and weekends.

Responsibilities

• Greet guests and provide friendly, helpful service.
• Assist with check ins, check outs, room assignments, and reservations.
• Answer guest questions and resolve issues promptly.
• Operate the front desk system and process payments.
• Communicate with housekeeping and other departments.
• Maintain the front desk area in a clean and organized manner.
• Handle guest requests and elevate concerns when needed.
• Provide local information and general hotel assistance.

Skills

Customer service

Communication

Friendly demeanor

Professional presence

Computer skills

Multitasking

Flexible shifts

Job description

Job Details

Job Location: Courtyard Cypress - Cypress, CA 90630

Position Type: Full Time

Salary Range: $17.00 - $18.00 Hourly

Job Shift: Any

The Role

As a Guest Service Representative, you assist guests with check ins, check outs, reservations, and daily service needs. You help ensure smooth front desk operations and support an exceptional guest experience.

What You Will Be Doing

• Greet guests and provide friendly, helpful service
• Assist with check ins, check outs, room assignments, and reservations
• Answer guest questions and resolve issues promptly
• Operate the front desk system and process payments
• Communicate with housekeeping and other departments
• Maintain the front desk area in a clean and organized manner
• Handle guest requests and elevate concerns when needed
• Provide local information and general hotel assistance

Why You Will Love It Here

• Supportive team environment
• Opportunities to grow in front desk and hotel operations
• A role where you meet new people and make a daily impact

Ready to Join the Team

If you are ready to assist guests and help create memorable stays, we would love to meet you.

EOE

QualificationsWhat Makes You You

• Strong customer service and communication skills
• Friendly, positive, and professional presence
• Comfortable using computers and hotel systems
• Dependable, organized, and able to multitask
• Prior hotel or customer service experience is helpful but not required
• Flexible to work any shifts including holidays and weekends