Guest Experience Associate (Front Desk)

ESA Management, LLC; Burbank (CA); Sur place; USD 24 000 - 34 000; Plein temps

Avantages offerts par ce poste

Weekly Pay!

Competitive Wages

Great working environment

Employee Recognition Programs

Vision Insurance

401(k) Savings Plan

Employee Assistance Program (EAP)

Employee Perks Program offering DIS-

Résumé du poste

ESA Management, LLC is seeking a Guest Services Representative to warmly welcome guests, handle check-ins/outs, answer phones, and process payments per company guidelines. You will maintain front desk organization, assist with reservations and daily front-office tasks while ensuring safety and security procedures are followed.

The role emphasizes delivering a high level of guest service, resolving requests, and promoting ESA values to convert inquiries into reservations and occupied rooms.

Qualifications

• High School Diploma or GED or equivalent experience.
• Proficiency with English; strong communication skills.
• Experience using front desk systems and basic reports.

Responsabilités

• Assist guests, answer phones, check-in/check-out and collect payments.
• Process reservations per guidelines and ensure front desk paperwork is complete.
• Maintain front desk areas; uphold safety and security procedures.
• Handle cash, credit cards and city ledger accounts accurately.
• Promote ESA value and convert inquiries to reservations.
• Provide guest assistance and follow Make it Right principles.

Connaissances

English fluency

PMS proficiency

Safety procedures

Report writing

Numerical skills

Judgment

Guest issue resolution

Formation

High School Diploma or GED

Description du poste

ESA Management, LLC is seeking a Guest Services Representative to warmly welcome guests, handle check-ins/outs, answer phones, and process payments per company guidelines. You will maintain front desk organization, assist with reservations and daily front-office tasks while ensuring safety and security procedures are followed.

The role emphasizes delivering a high level of guest service, resolving requests, and promoting ESA values to convert inquiries into reservations and occupied rooms.