Guest Experience Specialist: Front Desk & Reservations

ESA Management, LLC; Nashua (NH); Sur place; USD 23 000 - 24 000; Plein temps

Avantages offerts par ce poste

Weekly Pay

Competitive wages

Great working environment

Employee Recognition Programs

Vision Insurance

401(k) Savings Plan

Employee Assistance Program (EAP)

Employee Perks Program

Résumé du poste

ESA Management, LLC is seeking a Guest Services Representative to assist guests, answer phones, and manage check-ins and check-outs with care and accuracy. You will handle payments, complete front desk paperwork, and enforce safety and security procedures to ensure a smooth stay.

You will resolve guest requests through ESA's Make it Right program, maintain a clean front desk area, promote ESA services, and help drive reservations while providing excellent guest experiences.

Qualifications

• High School Diploma or GED or equivalent experience.
• Experience with front desk or guest services beneficial.
• Basic arithmetic and attention to detail required.

Responsabilités

• Assist guests, answer phones, check-in and check-out guests.
• Process payments in accordance with company guidelines.
• Complete front office paperwork and maintain safety procedures.
• Resolve guest issues through ESA's Make it Right process.
• Handle reservations, registrations, and departures per guidelines.
• Maintain organized front desk area and public spaces.
• Suggest ESA value to inquiries and convert to reservations.
• Collect guest information and identify sales leads.
• Periodically tour the property to ensure standards.

Connaissances

English proficiency

Property management system operation

Safety procedures

Reporting

Math (units, decimals)

Good judgment

Guest issue resolution

Formation

High School Diploma or GED

Description du poste

ESA Management, LLC is seeking a Guest Services Representative to assist guests, answer phones, and manage check-ins and check-outs with care and accuracy. You will handle payments, complete front desk paperwork, and enforce safety and security procedures to ensure a smooth stay.

You will resolve guest requests through ESA's Make it Right program, maintain a clean front desk area, promote ESA services, and help drive reservations while providing excellent guest experiences.