Guest Experience Specialist

ESA Management, LLC; Pooler (GA); Presencial; USD 18.000 - 25.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Weekly Pay

Competitive Wages

Great working environment

Employee Recognition Programs

Vision Insurance

401(k) Savings Plan

Employee Assistance Program (EAP)

Employee Perks Program offering :–dis…

Descripción de la vacante

ESA Management, LLC is seeking a Guest Services Representative to welcome guests, answer phones, handle check-ins/outs, and collect payments in line with company guidelines. You will process reservations, maintain front desk operations, and ensure safety procedures are followed across the property.

You will also assist with daily paperwork, breakfast setup, and contribute to a clean, welcoming lobby while promoting ESA value to guests and identifying sales opportunities.

Formación

• Proficiency in English to interact with guests and vendors.
• Ability to operate a property management system and perform audits.
• Follows safety rules and procedures; completes routine reports.

Responsabilidades

• Assist guests, answer phones, check in/out, and collect payment.
• Process reservations and registrations per guidelines.
• Maintain front desk area and ensure safety and security procedures are followed.
• Handle cash, credit cards, and city ledger accounts.
• Assist with breakfast setup and keep lobby areas clean and organized.
• Promote ESA value and convert inquiries into reservations.

Conocimientos

English proficiency

PMS proficiency

Safety compliance

Reporting

Math skills

Good judgement

Guest issue resolution

Educación

High School Diploma or GED

Descripción del empleo

ESA Management, LLC is seeking a Guest Services Representative to welcome guests, answer phones, handle check-ins/outs, and collect payments in line with company guidelines. You will process reservations, maintain front desk operations, and ensure safety procedures are followed across the property.

You will also assist with daily paperwork, breakfast setup, and contribute to a clean, welcoming lobby while promoting ESA value to guests and identifying sales opportunities.