Guest Experience Champion: Front Desk & Reservations

ESA Management, LLC; San Jose (CA); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Weekly Pay

Competitive Wages

Great work environment

Employee Recognition

Vision Insurance

401(k) Plan

EAP

Employee Discounts

Job summary

ESA Management, LLC is seeking a Guest Services Representative to assist guests, answer phones, check guests in and out, and collect payments in line with company guidelines. The role includes front desk duties, safety compliance, and daily paperwork to ensure smooth operations.

Responsibilities include processing reservations, handling payments, maintaining an orderly lobby, and promoting the ESA experience to drive bookings. Weekly pay and benefits are highlighted in the job listing.

Responsibilities

• Demonstrates and promotes a 100% commitment to providing the best possible experience for our guests.
• Assists and responds to guest requests with diligent follow-through.
• Resolve guest issues through the Make it Right process and uphold ESA's service culture with respect and kindness.
• Process reservations, registration, payment, and departures per company guidelines.
• Maintain cash, credit card and city ledger accounts; manage in-house balances.
• Set up, maintain, and takedown breakfast display in a timely manner.
• Keep front desk, lobby, and common areas organized and clean per company standards.
• Sell ESA value to inquiries and convert them into reservations and occupied rooms.
• Collect guest information per guidelines, identify sales leads and opportunities.
• Conduct periodic tours to ensure brand standards are met.
• Assist with reasonable accommodations for guest requests when possible.
• Adhere to all safety, security, and policy guidelines including key control.

Job description

ESA Management, LLC is seeking a Guest Services Representative to assist guests, answer phones, check guests in and out, and collect payments in line with company guidelines. The role includes front desk duties, safety compliance, and daily paperwork to ensure smooth operations.

Responsibilities include processing reservations, handling payments, maintaining an orderly lobby, and promoting the ESA experience to drive bookings. Weekly pay and benefits are highlighted in the job listing.