Guest Experience Specialist (Front Desk & Reservations)

ESA Management, LLC; Florida; Hybrid; USD 18,000 - 23,000; Full time

Benefits offered by this job

Weekly Pay

Competitive Wages

Great working environment

Employee Recognition Programs

Vision Insurance

401(k) Savings Plan

Employee Assistance Program (EAP)

Employee Perks Program offering-dis**

Job summary

ESA Management, LLC in Orlando is seeking a Guest Services Representative to warmly assist guests, answer phones, check in/out, and process payments according to company guidelines. The role includes handling daily front desk paperwork and ensuring safety and security procedures are followed.

The position requires maintaining a clean lobby and working areas, delivering ESA’s service culture, and promoting reservations and guest satisfaction at our Orlando area properties.

Qualifications

• High School Diploma or GED or 1–3 months related experience or equivalent combination of education and experience.
• Experience with front desk operations and cash handling is preferred.
• Ability to understand and follow safety and procedure manuals.

Responsibilities

• Assist guests, answer phones, and manage check-ins/outs.
• Process reservations, registrations, payments, and departures per guidelines.
• Handle cash, credit card, and city ledger accounts with accuracy.
• Maintain breakfast display setup and ensure timely readiness.
• Keep front desk, lobby, and common areas clean and organized.
• Promote ESA services and convert inquiries into reservations where possible.

Skills

English proficiency

PMS operation

Auditing ability

Guest service mindset

Education

High School Diploma or GED

Tools

PMS Software

Job description

ESA Management, LLC in Orlando is seeking a Guest Services Representative to warmly assist guests, answer phones, check in/out, and process payments according to company guidelines. The role includes handling daily front desk paperwork and ensuring safety and security procedures are followed.

The position requires maintaining a clean lobby and working areas, delivering ESA’s service culture, and promoting reservations and guest satisfaction at our Orlando area properties.