Guest Experience Specialist - Front Desk & Reservations

ESA Management, LLC; Atlanta (GA); On-site; USD 17,000 - 21,000; Full time

Benefits offered by this job

Weekly Pay

Competitive Wages

Great working environment

Employee Recognition Programs

Vision Insurance

401(k) Savings Plan

Employee Assistance Program (EAP)

Employee Perks Program

Job summary

ESA Management, LLC in Atlanta seeks a Guest Services Representative to assist guests, answer phones, check-in/check-out, and process payments per company guidelines, delivering the best possible guest experience.

You will complete front desk paperwork and uphold safety standards for guests and staff, while resolving issues via Make it Right. The role emphasizes courteous, professional interactions and promoting ESA services.

Qualifications

• Customer service experience preferred (front desk or call center).
• Strong communication and problem-solving abilities.
• Ability to handle cash and payments securely.

Responsibilities

• Assist guests and respond to requests with timely follow-through.
• Process reservations, registrations, payments, and departures per procedures.
• Maintain front desk area and lobby, ensuring cleanliness and organization.

Job description

ESA Management, LLC in Atlanta seeks a Guest Services Representative to assist guests, answer phones, check-in/check-out, and process payments per company guidelines, delivering the best possible guest experience.

You will complete front desk paperwork and uphold safety standards for guests and staff, while resolving issues via Make it Right. The role emphasizes courteous, professional interactions and promoting ESA services.