Guest Experience Specialist - Front Desk & Reservations

ESA Management, LLC; San Carlos (CA); Sur place; USD 22 000 - 31 000; Plein temps

Avantages offerts par ce poste

Weekly Pay

Competitive Wages

Great working environment

Employee Recognition Programs

Vision Insurance

401(k) Savings Plan

Employee Assistance Program (EAP)

Employee Perks Program offering

Résumé du poste

ESA Management, LLC seeks a Guest Services Representative to deliver the best possible guest experience. You will assist guests, answer phones, check-in/out, and collect payments in line with guidelines. You will handle front desk daily paperwork and ensure safety procedures are followed.

Responsibilities include resolving guest requests through Make it Right, processing reservations, maintaining cash accounts, and keeping the lobby and break areas clean. Weekly pay and benefits are offered.

Qualifications

• High School Diploma or GED; or 1–3 months related experience or training.
• Basic math and cash handling skills required.
• Ability to follow safety rules and operate manuals.

Responsabilités

• Assist guests, answer phones, check-in/check-out and collect payment per guidelines.
• Complete front desk daily paperwork and uphold safety procedures.
• Resolve guest requests using ESA's Make it Right process with courtesy.
• Process reservations, registrations, payments and departures.
• Maintain organized front desk, lobby and public areas.

Connaissances

English proficiency

PMS software

Safety procedures

Routine reports

Basic math

Good judgment

Guest issue resolution

Formation

HS Diploma or GED

Description du poste

ESA Management, LLC seeks a Guest Services Representative to deliver the best possible guest experience. You will assist guests, answer phones, check-in/out, and collect payments in line with guidelines. You will handle front desk daily paperwork and ensure safety procedures are followed.

Responsibilities include resolving guest requests through Make it Right, processing reservations, maintaining cash accounts, and keeping the lobby and break areas clean. Weekly pay and benefits are offered.