Front Desk & Guest Experience Specialist

ESA Management, LLC; Morrow (GA); On-site; USD 17,000 - 24,000; Full time

Benefits offered by this job

Weekly Pay

Competitive wages

Great working environment

Employee Recognition Programs

Vision Insurance

401(k) Savings Plan

Employee Assistance Program (EAP)

Employee Perks Program

Job summary

ESA Management, LLC is seeking a Guest Services Representative to support guests, handle check-ins/outs, and manage payments at the front desk. The role emphasizes accuracy in daily paperwork, adherence to safety guidelines, and delivering a positive guest experience.

You will interact with guests and team members, resolve issues following Make it Right procedures, and participate in breakfast display setup while maintaining a clean, organized lobby environment.

Qualifications

• High School Diploma or GED; or 1–3 months related experience or training.
• Ability to interact with guests and colleagues in a professional manner.
• Familiarity with safety rules and operating procedures.

Responsibilities

• Assist guests, answer phones, check in/out, and collect payments.
• Process reservations and ensure daily front desk paperwork is complete.
• Maintain cash, credit card and city ledger accounts per guidelines.
• Ensure safety and security procedures are followed for guests and staff.
• Support breakfast setup and keep front desk areas organized.

Skills

English proficiency

Customer service

Problem solving

Attention to detail

Education

High school diploma or GED

Tools

Property management software

Safety/compliance procedures

Job description

ESA Management, LLC is seeking a Guest Services Representative to support guests, handle check-ins/outs, and manage payments at the front desk. The role emphasizes accuracy in daily paperwork, adherence to safety guidelines, and delivering a positive guest experience.

You will interact with guests and team members, resolve issues following Make it Right procedures, and participate in breakfast display setup while maintaining a clean, organized lobby environment.