Guest Experience Specialist

ESA Management, LLC; Newport News (VA); Sur place; USD 17 000 - 22 000; Plein temps

Avantages offerts par ce poste

Weekly Pay!

Competitive Wages

Great working environment

Employee Recognition Programs

Vision Insurance

401(k) Savings Plan

Employee Assistance Program (EAP)

Employee Perks Program

Résumé du poste

ESA Management, LLC is seeking a Guest Services Representative to provide exceptional guest service, handle reservations, registrations, payments, and departures, and ensure front desk operations run smoothly according to company standards.

The role emphasizes accurate cash handling, adherence to safety policies, and maintenance of a clean, organized front desk area while promoting ESA services to guests.

Qualifications

• High School Diploma or GED required, or 1–3 months related experience.
• Proficient English communication and guest interaction.
• Experience with property management systems preferred.

Responsabilités

• Assist guests, answer phones, check in/out, and collect payments.
• Prepare front desk daily paperwork and follow safety procedures.
• Resolve guest issues with Make it Right process and maintain a welcoming environment.
• Maintain cleanliness and organization of lobby and front desk areas.
• Upsell ESA services and convert inquiries into reservations.

Connaissances

English proficiency

PMS software

Guest relations

Reporting

Numerical skills

Formation

High School Diploma or GED

Description du poste

ESA Management, LLC is seeking a Guest Services Representative to provide exceptional guest service, handle reservations, registrations, payments, and departures, and ensure front desk operations run smoothly according to company standards.

The role emphasizes accurate cash handling, adherence to safety policies, and maintenance of a clean, organized front desk area while promoting ESA services to guests.