Guest Experience Specialist (Front Desk & Reservations)

Extended-Stay-Hotel; Kennesaw (GA); Sur place; USD 24 000 - 32 000; Plein temps

Résumé du poste

ESA Management, LLC is seeking a Guest Services Representative to deliver exceptional guest experiences at the hotel. You will answer phones, assist guests, check in and out, and collect payments following company guidelines.

You will also complete daily front desk paperwork and uphold safety and security standards. You will handle reservations, promote services, maintain a clean lobby, and assist with breakfast setup.

Qualifications

• Requires ability to communicate in English with guests and associates.
• Proficient operation of property management system technology.
• Ability to perform routine front desk tasks and audits.

Responsabilités

• Assist guests, answer phones, and manage check-ins/outs.
• Process reservations, registration, payment, and departures per guidelines.
• Maintain front desk and back-office paperwork.
• Handle collection of in-house balances and cash/credit card handling.
• Support breakfast setup and occasional housekeeping/laundry cross-training.
• Ensure adherence to safety and security procedures and company policies.

Connaissances

English proficiency

PMS operation

Cash handling

Customer service

Formation

High school diploma or GED

Outils

Property Management System (PMS)

Description du poste

ESA Management, LLC is seeking a Guest Services Representative to deliver exceptional guest experiences at the hotel. You will answer phones, assist guests, check in and out, and collect payments following company guidelines.

You will also complete daily front desk paperwork and uphold safety and security standards. You will handle reservations, promote services, maintain a clean lobby, and assist with breakfast setup.