Guest Experience Ambassador: Front Desk & Hospitality

Hilton; Sioux Falls (SD); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Travel perks

ESPP discount

Parental leave

Caregiving support

Crisis concierge

Mental health resources

PTO

Job summary

Hilton in Sioux Falls is seeking a Guest Service Agent to greet guests, check them in and out, and provide local information to ensure memorable stays. You’ll use the POS system, upsell hotel services, and respond promptly to guest requests with warmth and care.

Join a team that prizes integrity, teamwork, and ownership, and enjoy Hilton’s travel perks and wellness benefits as part of a global hospitality leader.

Qualifications

• Customer service oriented with guest-first mindset.
• Strong communication and listening skills.
• Ability to upsell hotel services and amenities.

Responsibilities

• Greet guests on arrival and manage check-in/check-out with accuracy.
• Process payments and operate POS system for guest charges and receipts.
• Provide local knowledge and promote hotel services to boost revenue.
• Respond promptly to guest requests with warmth and courtesy.
• Maintain professional appearance and represent Hilton values.

Skills

Customer service

Communication

Upselling

Job description

Hilton in Sioux Falls is seeking a Guest Service Agent to greet guests, check them in and out, and provide local information to ensure memorable stays. You’ll use the POS system, upsell hotel services, and respond promptly to guest requests with warmth and care.

Join a team that prizes integrity, teamwork, and ownership, and enjoy Hilton’s travel perks and wellness benefits as part of a global hospitality leader.