Front Desk Leadership: Guest Experience Lead

Clarion Pointe; Sioux Falls (SD); On-site; USD 22,000 - 32,000; Full time

Benefits offered by this job

401(k) with match

Flexible scheduling

Paid Time Off

Holiday pay

Travel discounts

Growth opportunities

Insurance (medical, dental, vision)

Training

Job summary

S&L Hospitality seeks a Hotel Front Desk / Guest Service Supervisor in Sioux Falls, SD. You will greet guests, supervise front desk operations, and coach staff to deliver outstanding service in a limited-service or resort-style property.

The role requires flexibility to work afternoons/evenings, weekends, and holidays, with night audit duties and training responsibilities. Strong communication and leadership are essential to maintain calm, guest-focused environments.

Qualifications

• High school diploma or equivalent; hospitality degree preferred.
• Minimum 2 years in front office or guest service; 1 year in supervision.
• Proficient with front desk software and reservation systems.
• Ability to stand for long periods and lift up to 50 lbs.
• Excellent communication and calm professionalism under pressure.

Responsibilities

• Greet and check in guests with a friendly, professional manner.
• Lead and train front desk staff; review schedules and checklists.
• Handle guest inquiries, bookings, and payments accurately.
• Coordinate with departments and assist night audit tasks as needed.
• Maintain knowledge of local attractions and hotel policies.

Skills

Leadership

Customer service

Communication

Problem solving

Flexible hours

English proficiency

Education

High school diploma

Hospitality management degree (preferred)

Tools

PMS software

Reservation system

Microsoft Office

Job description

S&L Hospitality seeks a Hotel Front Desk / Guest Service Supervisor in Sioux Falls, SD. You will greet guests, supervise front desk operations, and coach staff to deliver outstanding service in a limited-service or resort-style property.

The role requires flexibility to work afternoons/evenings, weekends, and holidays, with night audit duties and training responsibilities. Strong communication and leadership are essential to maintain calm, guest-focused environments.