Front Desk Agent

Hegg Companies, Inc.; Sioux City (IA); On-site; USD 17,000 - 25,000; Part time

Benefits offered by this job

Paid Time Off

Perfect Attendance Bonus Plan

Referral Bonus Plan

Job summary

Hegg Companies, Inc. in Sioux City, IA is seeking a Front Desk Agent to join the Hilton Garden Inn Sioux City Riverfront.

This part-time role covers 3pm-11pm shifts on weekends and holidays, with duties including guest greeting, inquiry resolution, and check-in/check-out processing. Responsibilities include coordinating with sales, maintaining records, and ensuring lobby area is clean and stocked; benefits include PTO and bonus plans.

Qualifications

• Polite greets guests and resolves all guest inquiries and problems in a positive and productive manner both in person and on the phone
• Successfully follows all telephone, sales, and reservation processes and completes all administrative duties as assigned
• Works actively with the sales team and all other staff to provide excellent guest experiences
• Follows the check-in and check-out processes in a friendly and efficient manner
• Reviews and updates the communication log regularly to stay current with developments in the hotel
• Ensures the lobby and front desk are clean and fully supplied, including the ordering of supplies when necessary

Responsibilities

• Polite greets guests and resolves all guest inquiries and problems in a positive and productive manner both in person and on the phone
• Successfully follows all telephone, sales, and reservation processes and completes all administrative duties as assigned
• Works actively with the sales team and all other staff to provide excellent guest experiences
• Follows the check-in and check-out processes in a friendly and efficient manner
• Reviews and updates the communication log regularly to stay current with developments in the hotel
• Ensures the lobby and front desk are clean and fully supplied, including the ordering of supplies when necessary

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Front Desk Agent

Service Workers Sioux City, IA, US

2 days ago Requisition ID: 1288

Salary Range: $15.00 To $15.00 Hourly

JOIN US AT THE HILTON GARDEN INN, SIOUX CITY RIVERFRONT!
WE ARE LOOKING FOR PART TIME TEAM MEMBERS TO JOIN OUR 3PM-11PM SHIFTS, WEEKENDS and HOLIDAYS!

Role Summary: Create exceptional guest experiences by exceeding expectations, fostering a welcoming environment, and collaborating with hotel team members. Complete daily tasks efficiently while maintaining a positive attitude, strong attention to detail, and a commitment to outstanding service.

• Politely greets guests and resolves all guest inquiries and problems in a positive and productive manner both in person and on the phone
• Successfully follows all telephone, sales, and reservation processes and completes all administrative duties as assigned
• Works actively with the sales team and all other staff to provide excellent guest experiences
• Follows the check-in and check-out processes in a friendly and efficient manner
• Reviews and updates the communication log regularly to stay current with developments in the hotel
• Ensures the lobby and front desk are clean and fully supplied, including the ordering of supplies when necessary
• Invest in our three core values of the Hegg vision:
  • We Always Find a Way
  • Be Better Every Day
  • We Are Better Together

Benefits include

• Paid Time Off
• Perfect Attendance Bonus Plan
• Referral Bonus Plan

An Equal Opportunity / Affactive Action Employer

NOTICE TO APPLICANTS: APPLICANTS FOR EMPLOYMENT WITH HEGG COMPANIES, INC./HEGG HOSPITALITY, MUST PASS A PRE-EMPLOYMENT BACKGROUND INVESTIGATION. ANY OFFER OF EMPLOYMENT IS CONTINGENT UPON SUCCESSFULLY PASSING THE COMPANY PRE-EMPLOYMENT SCREENING.