Guest Experience Ambassador - Front Desk & Growth

Courtyard - Miami; Torch of Friendship (FL); Vor Ort; USD 19.000 - 25.000; Vollzeit

Zusammenfassung

Courtyard - Miami is seeking a friendly Guest Service Representative to help guests with check-ins, check-outs, reservations, and daily service needs. You will be the first and last impression guests receive, ensuring a smooth, welcoming experience.

You will use the front desk system to process payments, coordinate with housekeeping and other departments, provide local information, handle guest requests, and escalate issues as needed. Flexible shifts including holidays and weekends are available.

Qualifikationen

• Strong customer service and communication skills.
• Friendly, positive, and professional presence.
• Comfortable using computers and hotel systems.
• Dependable, organized, and able to multitask.
• Prior hotel or customer service experience is helpful but not required.

Aufgaben

• Greet guests and provide friendly, helpful service
• Assist with check ins, check outs, room assignments, and reservations
• Answer guest questions and resolve issues promptly
• Operate the front desk system and process payments
• Communicate with housekeeping and other departments
• Maintain the front desk area in a clean and organized manner
• Handle guest requests and escalate concerns when needed
• Provide local information and general hotel assistance

Kenntnisse

Customer service

Communication

Professional demeanor

Computer literacy

Multitasking

Tools

Front desk software

Jobbeschreibung

Courtyard - Miami is seeking a friendly Guest Service Representative to help guests with check-ins, check-outs, reservations, and daily service needs. You will be the first and last impression guests receive, ensuring a smooth, welcoming experience.

You will use the front desk system to process payments, coordinate with housekeeping and other departments, provide local information, handle guest requests, and escalate issues as needed. Flexible shifts including holidays and weekends are available.