Guest Experience Lead: Front Desk & Concierge

Concord Hospitality Enterprises Co.; Miami (FL); On-site; USD 28,000 - 38,000; Full time

Benefits offered by this job

Competitive Pay

Medical plans

Vision/Dental

401K

Group Life Insurance

Disability Insurance

Verizon Discount

Education Assistance

Job summary

Concord Hospitality Enterprises Co. in Miami is seeking a Front Desk & Guest Care Clerk who thrives on delivering warm, professional service. You will be at the hub of the hotel, greeting guests, answering requests, and ensuring a smooth check-in and stay.

With a proactive mindset, you handle guest concerns, post charges, and coordinate with departments to maintain high hospitality standards. This role offers competitive pay, strong benefits, and opportunities for growth within a company that

Responsibilities

• Assisting guests efficiently, courteously and professionally at all times
• Maintain a high level of service and hospitality
• Promptly and effectively deal with guest concerns or issues and see all are met to satisfaction in timely manner
• Post guest charges, collect payments and follow all cash handling procedures as required by Concord
• Handle guest mail and messages with respect to privacy and professionalism
• Be knowledgeable of the hotel brand and various programs (travel programs, special offers)
• Be a great communicator to various departments and management on guest comments and concerns
• Respond quickly to incoming calls, lobby visitors and team members needing front desk assistance
• Have full knowledge of hotel safety and emergency procedures

Job description

Concord Hospitality Enterprises Co. in Miami is seeking a Front Desk & Guest Care Clerk who thrives on delivering warm, professional service. You will be at the hub of the hotel, greeting guests, answering requests, and ensuring a smooth check-in and stay.

With a proactive mindset, you handle guest concerns, post charges, and coordinate with departments to maintain high hospitality standards. This role offers competitive pay, strong benefits, and opportunities for growth within a company that