Guest Experience Maestro – Front Desk Agent

Aimbridge Hospitality, LLC; Miami (FL); On-site; USD 28,000 - 36,000; Full time

Benefits offered by this job

Daily Pay

Medical, Dental, Vision

401k Retirement Plan

Job summary

Aimbridge Hospitality, LLC is seeking a Front Desk Agent in Miami to deliver exceptional guest experiences from welcome to departure. You will handle check-ins, reservations, and guest requests with a smile and professional poise.

Responsibilities include maintaining accurate front desk records, processing payments, and coordinating with hotel staff to ensure smooth, memorable stays for all guests.

Qualifications

• Guest service excellence and hospitality mindset required.
• Clear, confident communication with guests and team.
• Ability to think fast and resolve issues smoothly.
• Strong multitasking while handling reservations, check-ins/outs, and payments.

Responsibilities

• Greet guests with warmth and provide outstanding service.
• Manage check-ins, check-outs, and reservations efficiently.
• Address guest inquiries and requests with a friendly, proactive approach.
• Maintain accuracy in financial transactions and front desk records.

Skills

Guest Service

Communication

Quick-Thinking

Multitasking

Education

High school diploma or equivalent

Hotel software proficiency

Job description

Aimbridge Hospitality, LLC is seeking a Front Desk Agent in Miami to deliver exceptional guest experiences from welcome to departure. You will handle check-ins, reservations, and guest requests with a smile and professional poise.

Responsibilities include maintaining accurate front desk records, processing payments, and coordinating with hotel staff to ensure smooth, memorable stays for all guests.