Guest Experience Ambassador — Front Desk

South Beach Group Hotels; Miami Beach (FL); On-site; USD 17,000 - 25,000; Full time

Job summary

South Beach Group Hotels is seeking a Front Desk Agent to ensure guests are promptly checked in and out, while efficiently handling guest requests in line with hotel standards.

The role requires a professional demeanor, strong communication, and the ability to manage cash transactions. It involves working at the front desk, coordinating reservations, and supporting daily resort operations with discretion and teamwork.

Qualifications

• Minimum 2 years of Front Desk/Hotel experience or customer service background.
• Bi-lingual preferred.
• Ability to read and interpret safety rules and procedures.
• Proficient verbal and written communication with guests and staff.
• Ability to handle cash and credit transactions.
• Maintain professionalism and composure in busy periods.

Responsibilities

• Check guests in/out according to procedures and post charges to guest accounts.
• Register guests and fulfill requests while following security and credit policies.
• Represent the hotel with a professional image and leadership demeanor.
• Assist in applying credit and guest billing policies.
• Participate in daily briefings and meetings.
• Communicate promotions and enhancements to guests and employees.
• Use the computer system to preregister guests and manage room assignments.
• Handle special arrangements during guest stays and coordinate future visits.
• Perform other duties as assigned by management.

Skills

Customer service

Multitasking

Communication

Computer literacy

Education

College degree in hospitality or business

Tools

ASI Front Desk Cloud

Job description

South Beach Group Hotels is seeking a Front Desk Agent to ensure guests are promptly checked in and out, while efficiently handling guest requests in line with hotel standards.

The role requires a professional demeanor, strong communication, and the ability to manage cash transactions. It involves working at the front desk, coordinating reservations, and supporting daily resort operations with discretion and teamwork.