Guest Services Front Desk Specialist - Flexible Schedule

Eskape Investment LLC; Miami Beach (FL); On-site; USD 20,664 - 27,552; Part time

Benefits offered by this job

Competitive salary

Employee discount

Flexible schedule

Free uniforms

Opportunity for advancement

Paid time off

Job summary

A leading hotel management company in Miami Beach is seeking a Guest Services Front Desk Agent. In this role, you will be the first point of contact for guests and ensure a positive experience from check-in to check-out. Ideal candidates are self-efficient, dependable, and passionate about delivering exceptional service. This position offers both part-time and full-time opportunities, with flexible shifts including afternoons and overnights. Join us to create memorable experiences for our guests.

Qualifications

• Proficient computer skills, including knowledge of hotel management software.
• Flexibility to work various shifts, including weekends and holidays.
• Ability to remain calm and focused in high‑pressure situations.

Responsibilities

• Greet guests warmly and assist with check‑in and check‑out procedures.
• Handle guest inquiries, requests, and complaints promptly.
• Adhere to established check‑in/check‑out procedures and hotel policies.

Skills

Communication skills

Customer service

Problem-solving

Self-management

Education

High school diploma or equivalent

Additional hospitality education (a plus)

Tools

Hotel management software (WebRezPro is a plus)

Job description

A leading hotel management company in Miami Beach is seeking a Guest Services Front Desk Agent. In this role, you will be the first point of contact for guests and ensure a positive experience from check-in to check-out. Ideal candidates are self-efficient, dependable, and passionate about delivering exceptional service. This position offers both part-time and full-time opportunities, with flexible shifts including afternoons and overnights. Join us to create memorable experiences for our guests.