Guest Experience Agent – Growth, Perks & Team Focus

Hilton Atlanta Airport; Atlanta (GA); On-site; USD 27,000 - 36,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Vacation/Sick/Holiday time

Pet insurance

401(k) plan with company matching

Hotel room discounts

Job summary

Hilton Atlanta Airport is seeking a friendly Front Desk Associate to welcome guests, check them in/out, and provide exceptional service. You will manage registrations, handle payments, balance the day’s transactions, and assist guests with information on local attractions and hotel amenities.

You will promote Hilton programs, respond to guest requests, and maintain accurate records in the property computer system.

Qualifications

• Hotel experience preferred.
• Ability to greet customers and communicate clearly.
• Ability to input information accurately using a computer system.
• Ability to stand/move during front desk duties.

Responsibilities

• Greet guests with a warm, sincere welcome.
• Process registrations and retrieve/enter guest information.
• Promote HEI Hotels and Resorts programs and brand offers.
• Handle cash, post charges to guest accounts, balance a house bank.
• Answer calls promptly and relay messages clearly to guests.
• Assist with mail, packages and guest requests as needed.

Skills

Customer service

Communication skills

Patience & diplomacy

Multitasking

Tools

POS system

Computer system

Cash handling

Job description

Hilton Atlanta Airport is seeking a friendly Front Desk Associate to welcome guests, check them in/out, and provide exceptional service. You will manage registrations, handle payments, balance the day’s transactions, and assist guests with information on local attractions and hotel amenities.

You will promote Hilton programs, respond to guest requests, and maintain accurate records in the property computer system.