Front Office Supervisor — Guest Experience Leader

Hilton Atlanta Airport; Atlanta (GA); On-site; USD 28,000 - 36,000; Full time

Benefits offered by this job

Medical and Dental

Vision insurance

401(k) with matching

Hotel room discounts

Vacation and holidays

Pet insurance

Job summary

Hilton Atlanta Airport is seeking a Front Desk Associate to assist the Front Office Manager in delivering guest-centered service and efficient check-in/check-out. You will greet guests, input reservations, post charges, and respond to inquiries with a friendly, professional demeanor.

Ideal candidates have at least 1 year in hospitality or customer service, strong math skills, and the ability to operate a computer system and calculator.

Qualifications

• One year experience in customer service in hospitality or similar industry.
• Ability to deal with internal and external customers with diplomacy.
• Basic mathematical skills and ability to use a calculator.
• Ability to input information using a computer system and post charges.

Responsibilities

• Assist the Front Office Manager in managing Front Office operations.
• Greet guests with a friendly welcome and check in/out efficiently.
• Input and retrieve information from the computer system; post charges.
• Resolve guest complaints with thorough research and appropriate action.

Skills

Customer service

Communication skills

Hospitality industry knowledge

Calculator

Tools

Hotel software

Job description

Hilton Atlanta Airport is seeking a Front Desk Associate to assist the Front Office Manager in delivering guest-centered service and efficient check-in/check-out. You will greet guests, input reservations, post charges, and respond to inquiries with a friendly, professional demeanor.

Ideal candidates have at least 1 year in hospitality or customer service, strong math skills, and the ability to operate a computer system and calculator.