Front Desk Supervisor: Guest Experience Leader

The Hotel at Avalon; Atlanta (GA); On-site; USD 38,000 - 45,000; Full time

Benefits offered by this job

Medical and Dental benefits

Vision insurance

401(k) with match

Hotel room discounts

Job summary

Hilton Atlanta Airport is seeking a Front Desk Supervisor to assist the Front Office Manager in daily operations. You will ensure smooth check-in/check-out, maintain guest satisfaction, and uphold brand standards in a fast-paced environment.

Responsibilities include greeting guests, inputting data, resolving issues, balancing cash, and communicating effectively with team members. This is an on-site role with opportunities to lead a guest-focused team.

Qualifications

• One year experience in customer service in hospitality or similar industry.
• Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger and collect accurate information and resolve conflicts.

Responsibilities

• Assist Front Office Manager in managing Front Office operations to ensure guest satisfaction and compliance with policies.
• Greet guests warmly, input registrations, and communicate information such as hours and attractions.
• Resolve guest issues by researching situations and providing effective solutions.
• Balance house banks, process payments, and post charges to guest rooms as needed.
• Communicate clearly with staff and supervisors to provide direction and support.

Skills

Customer service

Job description

Hilton Atlanta Airport is seeking a Front Desk Supervisor to assist the Front Office Manager in daily operations. You will ensure smooth check-in/check-out, maintain guest satisfaction, and uphold brand standards in a fast-paced environment.

Responsibilities include greeting guests, inputting data, resolving issues, balancing cash, and communicating effectively with team members. This is an on-site role with opportunities to lead a guest-focused team.