Guest Experience Agent - Front Desk & Concierge

Hilton Garden Inn Atlanta Downtown; Atlanta (GA); On-site; USD 19,000 - 25,000; Full time

Job summary

Hilton Garden Inn Atlanta Downtown is seeking a Guest Service Agent to be the face of the hotel, handling check-in/check-out, registrations, and payments while delivering warm, professional service.

You will manage reservations, field guest inquiries, provide local guidance, and support front desk operations, PBX and reservations as needed, contributing to a seamless guest experience.

Responsibilities

• Greet and register guests, assign rooms, and process payments
• Handle reservations, incoming calls, messages, and guest inquiries
• Provide local area information and assist with dining, transportation, and tour arrangements
• Maintain accurate guest records and perform shift reports
• Ensure all guest requests are addressed promptly and courteously
• Promote hotel services using suggestive selling to maximize revenue
• Follow service standards, dress code, and safety procedures
• Assist with front desk operations, including PBX and reservationist duties as needed
• Create a welcoming environment through professional communication and attention to detail

Skills

Guest service excellence

Communication

Multi-tasking

Tools

PBX system

Reservations software

Job description

Hilton Garden Inn Atlanta Downtown is seeking a Guest Service Agent to be the face of the hotel, handling check-in/check-out, registrations, and payments while delivering warm, professional service.

You will manage reservations, field guest inquiries, provide local guidance, and support front desk operations, PBX and reservations as needed, contributing to a seamless guest experience.