Guest Experience Agent — Front Desk (Room Discounts)

The Chifley Tapestry Collection, Houston Galleria; Houston (TX); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

401(k)

Disability insurance

Health insurance

Paid time off

Room Discounts

Employee Discounts

Job summary

Driftwood Hospitality Management is seeking a Front Desk Associate to greet guests, check them in and out, and ensure an exceptional experience. You will use hotel software to input guest and billing details, verify payment methods, and respond to inquiries with a positive, professional demeanor.

The role requires strong English communication, a polished appearance, and the ability to stand and assist guests in a fast-paced hotel environment around the clock.

Qualifications

• Greet guests and register with a friendly, efficient approach.
• Provide prompt, courteous service and resolve guest questions or issues.
• Handle cash, process payments, and balance house bank as required.
• Input guest information and room charges accurately using hotel software.
• Maintain professional appearance and adhere to safety procedures.

Responsibilities

• Greet customers with a warm welcome and explain hotel services.
• Complete check-in/out procedures and verify guest details.
• Verify and imprint credit cards for authorization; process vouchers and payments.

Skills

Customer service

English fluency

Cash handling

Computer input

Conflict resolution

Multitasking

Education

High school diploma

Tools

POS system

Front desk software

Job description

Driftwood Hospitality Management is seeking a Front Desk Associate to greet guests, check them in and out, and ensure an exceptional experience. You will use hotel software to input guest and billing details, verify payment methods, and respond to inquiries with a positive, professional demeanor.

The role requires strong English communication, a polished appearance, and the ability to stand and assist guests in a fast-paced hotel environment around the clock.