Front Desk Agent: Guest Experience & Check-In Pro

Sheraton Park City; Park City (UT); On-site; USD 19,286,000 - 27,552,000; Full time

Benefits offered by this job

401(k)

Health insurance

Paid time off

Room discounts

Employee discounts on F&B

Disability insurance

Life insurance

Employee assistance program

Job summary

Driftwood Hospitality Management seeks a friendly Front Desk Associate to greet guests, complete registrations, and ensure a seamless stay. You will input and verify guest information, code keys, and handle payments while delivering exceptional service in a fast-paced hotel environment.

Role requires strong English communication, basic math, and computer skills. Healthcare, room discounts, and a supportive team are typical benefits in this hospitality setting.

Qualifications

• Experience in hospitality or guest services is preferred.
• Strong interpersonal and communication skills are required.
• Ability to input and retrieve information in a computer system with accuracy.

Responsibilities

• Greet guests warmly and complete check-in/check-out procedures.
• Process registrations, verify information, and assign rooms.
• Handle payments, post charges, and balance house accounts.
• Answer phones promptly and communicate clearly with guests.
• Assist guests with requests and resolve complaints following policy.
• Maintain safety and security procedures and report incidents as needed.

Skills

Customer service

English communication

Numerical skills

Computer literacy

Patience & diplomacy

Education

High school diploma

Tools

POS system

Job description

Driftwood Hospitality Management seeks a friendly Front Desk Associate to greet guests, complete registrations, and ensure a seamless stay. You will input and verify guest information, code keys, and handle payments while delivering exceptional service in a fast-paced hotel environment.

Role requires strong English communication, basic math, and computer skills. Healthcare, room discounts, and a supportive team are typical benefits in this hospitality setting.