Guest Services Agent - Front Desk

Holiday Inn Express and Suites; Orlando (FL); On-site; USD 30,000 - 42,000; Full time

Benefits offered by this job

401(k)

Disability insurance

Health insurance

Life insurance

Paid time off

Room Discounts

Employee Food and Beverage Discounts

Job summary

Driftwood Hospitality Management is seeking a Front Desk Associate to greet guests, register arrivals, and manage check-out with accuracy and courtesy. You will input guest details, post charges, and balance accounts while maintaining a welcoming atmosphere in a fast-paced hotel environment.

The role requires strong English communication, basic math skills, and the ability to handle cash and payments. Shifts vary as the hotel operates 24/7, with opportunities for growth within the hospitality

Qualifications

• Greeting guests warmly and providing prompt service.
• Accurate input of guest data and room details in the computer system.
• Post charges to guest rooms and balance house accounts.
• Handle cash, vouchers, and payments with accuracy.
• Resolve guest issues following established guidelines.

Responsibilities

• Greet customers immediately with a friendly and sincere welcome.
• Complete the registration process with accurate information.
• Code keys, certificates and coupons as appropriate.
• Verify and imprint credit cards; ensure proper authorization.
• Close guest accounts at check-out and ensure guest satisfaction.

Skills

Guest services

Communication

Cash handling

Mathematical calculations

Problem resolution

English proficiency

Education

High school diploma

Tools

Computer system

Job description

Driftwood Hospitality Management is seeking a Front Desk Associate to greet guests, register arrivals, and manage check-out with accuracy and courtesy. You will input guest details, post charges, and balance accounts while maintaining a welcoming atmosphere in a fast-paced hotel environment.

The role requires strong English communication, basic math skills, and the ability to handle cash and payments. Shifts vary as the hotel operates 24/7, with opportunities for growth within the hospitality