Guest Experience Agent - Front Desk & Room Discounts

Miami Doral Candlewood Suites Was Towneplace Suites Miami Ai; Florida; On-site; USD 28,000 - 38,000; Full time

Benefits offered by this job

401(k)

Disability insurance

Employee assistance program

Health insurance

Life insurance

Paid time off

Room Discounts

Employee Food and Beverage Discounts

Job summary

Driftwood Hospitality Management is seeking a Front Desk Associate to warmly greet guests, check them in, process payments, and ensure a smooth checkout experience. The role requires accurate data entry, friendly communication, and the ability to resolve guest concerns to maintain high service standards.

The position operates in a hotel environment with variable shifts, including evenings and weekends, and supports team members to deliver exceptional guest experiences across the property.

Qualifications

• High school diploma preferred.
• Prior hospitality experience preferred.
• Calculator skills for moderately complex math.
• Ability to communicate effectively in English.
• Input information accurately using a moderately complex computer system.
• Ability to handle guest inquiries and resolve conflicts.

Responsibilities

• Greet guests warmly and register them efficiently.
• Complete the registration using the computer system with accuracy.
• Process payments and balance house accounts.
• Answer phones and relay messages clearly.
• Close guest accounts at check-out and ensure guest satisfaction.
• Assist other front desk team members as needed.

Skills

Customer service

English communication

Calculator skills

Conflict resolution

Data entry

Patience and diplomacy

Education

High school diploma

Tools

Moderately complex computer system

Job description

Driftwood Hospitality Management is seeking a Front Desk Associate to warmly greet guests, check them in, process payments, and ensure a smooth checkout experience. The role requires accurate data entry, friendly communication, and the ability to resolve guest concerns to maintain high service standards.

The position operates in a hotel environment with variable shifts, including evenings and weekends, and supports team members to deliver exceptional guest experiences across the property.