Front Desk Guest Experience Agent — Room Discounts

Fairfield Inn; Atlanta (GA); On-site; USD 19,000 - 28,000; Full time

Job summary

Driftwood Hospitality Management is seeking a Front Desk Associate to greet guests, register arrivals, and manage checkout. You will input guest data, assign rooms, and post charges, ensuring accuracy and a welcoming experience.

The role requires clear English communication, cash handling, and the ability to balance the house bank during shifts. Applicants should be prepared to work in a 24/7 operation, handle guest inquiries, assist with local information, and follow all safety procedures.

Qualifications

• High school diploma preferred.
• Prior hospitality experience preferred.
• Ability to read, listen, and communicate effectively in English.
• Able to input information into a computer system and process transactions.

Responsibilities

• Greet guests with a friendly welcome and complete check-in.
• Input and retrieve guest information, assign rooms, and post charges.
• Handle cash, balance the house bank, and process payments.
• Answer phones promptly and convey information clearly.
• Resolve guest issues and escalate to a supervisor when needed.
• Maintain a neat front desk area and follow safety procedures.

Skills

Customer service

Communication

Patience & diplomacy

Cash handling

Multitasking

Education

High school diploma

Hospitality training

Tools

Calculator

Computer system

Job description

Driftwood Hospitality Management is seeking a Front Desk Associate to greet guests, register arrivals, and manage checkout. You will input guest data, assign rooms, and post charges, ensuring accuracy and a welcoming experience.

The role requires clear English communication, cash handling, and the ability to balance the house bank during shifts. Applicants should be prepared to work in a 24/7 operation, handle guest inquiries, assist with local information, and follow all safety procedures.