Guest Experience Agent - Front Desk & Reservations

Hilton Houston Westchase; Houston (TX); On-site; USD 19,000 - 28,000; Full time

Job summary

Hilton Houston Westchase is seeking a Front Desk Clerk/Guest Service Agent to warmly welcome guests, check them in and out, and manage reservations with accuracy and courtesy.

You will answer calls, assist with guest requests, coordinate with housekeeping, upsell hotel services, and ensure safety and cleanliness at the front desk. A valid driver's license may be required for shuttle duties where applicable.

Qualifications

• 6 months or more of front desk experience; preferably with brand experience.
• May require TABC (TX) or RVSP (LA) certification.
• Driver's license may be required if driving hotel shuttle.

Responsibilities

• Greet guests warmly and professionally upon arrival.
• Process check-ins, check-outs, and room assignments efficiently.
• Handle guest requests, complaints, and inquiries with courtesy and urgency.
• Manage phone calls, reservations, and room availability.
• Maintain accurate records and perform basic cashiering duties.
• Collaborate with housekeeping and other departments to ensure guest satisfaction.
• Uphold safety, security, and cleanliness standards in the front desk area.
• Consistently communicate hotel services and amenities to guests.
• Effectively communicate shift change over information as needed.
• Drive hotel van for guests within a two-mile radius (if applicable).

Education

Front desk experience (6 months+)

TABC (TX) or RVSP (LA) certification

Job description

Hilton Houston Westchase is seeking a Front Desk Clerk/Guest Service Agent to warmly welcome guests, check them in and out, and manage reservations with accuracy and courtesy.

You will answer calls, assist with guest requests, coordinate with housekeeping, upsell hotel services, and ensure safety and cleanliness at the front desk. A valid driver's license may be required for shuttle duties where applicable.