Guest Experience Concierge - Front Desk

Embassy Suites by Hilton; Houston (TX); On-site; USD 19,000 - 28,000; Full time

Job summary

Embassy Suites by Hilton in Houston seeks a Front Desk Agent to warmly greet guests, check them in, and assist with reservations and concierge duties. You will provide attentive service before arrival and throughout the stay, while helping optimize occupancy and room revenue.

The role requires a friendly, service-focused mindset, strong communication, and the ability to work a varied schedule including evenings and weekends. Previous hotel experience is preferred.

Qualifications

• High School diploma or equivalent required.
• College coursework in related field helpful.

Responsibilities

• Greet and register guests at check-in.
• Provide outstanding guest service throughout stay.
• Assist with reservations, concierge duties, and hotel information.
• Handle guest check-outs and settle accounts upon departure.
• Maintain familiarity with hotel products, offerings, and local attractions.

Skills

Positive personality

Multi-tasking

Clear communication

Problem solving

Basic arithmetic

Microsoft Office

Education

High School diploma or equivalent

College coursework in related field (helpful)

Tools

Microsoft Office

Job description

Embassy Suites by Hilton in Houston seeks a Front Desk Agent to warmly greet guests, check them in, and assist with reservations and concierge duties. You will provide attentive service before arrival and throughout the stay, while helping optimize occupancy and room revenue.

The role requires a friendly, service-focused mindset, strong communication, and the ability to work a varied schedule including evenings and weekends. Previous hotel experience is preferred.