Guest Experience Agent - Front Desk & Check-In

Westmont Hospitality Group; Houston (TX); On-site; USD 17,000 - 22,000; Full time

Job summary

Westmont Hospitality Group is seeking a Front Desk Clerk at our Houston property. You will greet guests, complete the registration process, input data, and assist with inquiries to ensure a smooth check-in and stay.

The role involves handling payments, resolving routine concerns, and upholding high service standards in a fast-paced hotel environment. Strong communication and computer skills are essential for success.

Qualifications

• Education and experience combinations meeting the required knowledge and abilities; high school diploma preferred.
• Hospitality experience is a plus, but not required.
• Front desk experience from 6 months to 2 years is acceptable.
• Ability to perform moderately complex arithmetic using a calculator.
• Strong written and verbal English communication is required.
• Ability to input information accurately using a computer system.

Responsibilities

• Greet customers with a friendly welcome and provide accurate information.
• Complete registration and input guest data, room selection, and keys.
• Verify credit cards and balance house accounts; handle cash and vouchers.
• Answer calls promptly in English and relay messages to guests.
• Close guest accounts at checkout and strive to resolve issues.
• Handle guest complaints with thorough research and appropriate escalation.
• Follow safety, security, and department policies; maintain a neat appearance.
• Assist other front desk personnel and perform related duties.

Skills

Front Desk Experience

Customer Service

English Proficiency

Computer Literacy

Cash Handling

Mathematical Calculations

Education

High School Diploma

Tools

Calculator

Job description

Westmont Hospitality Group is seeking a Front Desk Clerk at our Houston property. You will greet guests, complete the registration process, input data, and assist with inquiries to ensure a smooth check-in and stay.

The role involves handling payments, resolving routine concerns, and upholding high service standards in a fast-paced hotel environment. Strong communication and computer skills are essential for success.