Guest Experience Concierge

Hilton; South Carolina; On-site; USD 33,000 - 43,000; Full time

Benefits offered by this job

Travel perks

Employee stock purchase

Parental leave

Wellbeing programs

Paid time off

Health plans

Job summary

Hilton is hiring a Guest Service Agent to create memorable experiences for guests through warm hospitality and smooth front-desk operations. You will welcome guests, assist with check-in and check-out, handle payments, and guide them with local information to enhance stays.

The role emphasizes friendly service, effective communication, and the ability to upsell hotel amenities while maintaining accuracy and efficiency during busy periods.

Qualifications

• Experience in hospitality or guest-facing roles preferred.
• Excellent communication and friendly demeanor.
• Ability to multitask and stay organized during busy periods.

Responsibilities

• Greet guests and manage check-in/check-out efficiently.
• Handle payments and verify guest charges using POS system.
• Provide local area knowledge and upsell hotel amenities.
• Respond to guest requests with urgency and courtesy.

Skills

Customer service

Communication

Problem solving

Multitasking

Tools

POS system

Job description

Hilton is hiring a Guest Service Agent to create memorable experiences for guests through warm hospitality and smooth front-desk operations. You will welcome guests, assist with check-in and check-out, handle payments, and guide them with local information to enhance stays.

The role emphasizes friendly service, effective communication, and the ability to upsell hotel amenities while maintaining accuracy and efficiency during busy periods.