Guest Experience Agent

HRI Hospitality; Houston (TX); Hybrid; USD 28,000 - 36,000; Full time

Job summary

HRI Hospitality's Residence Inn Houston Westchase is seeking a Guest Services Agent to warmly welcome guests and manage check-in/check-out with efficiency. You will respond to inquiries, coordinate with housekeeping and maintenance, and ensure a smooth front desk experience in a fast-paced environment.

The role requires strong customer service, clear communication, and the ability to multitask. We offer weekend/holiday shifts and an inclusive team culture within a busy hotel setting.

Qualifications

• High school diploma preferred.
• Previous hospitality or customer service experience preferred.
• Experience with hotel Property Management Systems (PMS) a plus.
• Strong customer service and communication skills.
• Ability to multitask in a fast-paced environment.
• Basic computer and data-entry proficiency.
• Problem-solving and conflict-resolution ability.
• Professional, friendly, and welcoming demeanor.

Responsibilities

• Greet, register, and check guests in/out efficiently and courteously.
• Respond to guest inquiries, requests, and concerns promptly and professionally.
• Handle payments, room assignments, and reservation changes accurately.
• Communicate with housekeeping and maintenance to ensure timely room readiness and service needs.
• Maintain a clean and organized front desk and lobby area.
• Willingness to work varied shifts, including weekends and holidays.

Skills

Customer service

Communication

Multitasking

Problem-solving

Data-entry

Education

High school diploma

Tools

PMS

Job description

HRI Hospitality's Residence Inn Houston Westchase is seeking a Guest Services Agent to warmly welcome guests and manage check-in/check-out with efficiency. You will respond to inquiries, coordinate with housekeeping and maintenance, and ensure a smooth front desk experience in a fast-paced environment.

The role requires strong customer service, clear communication, and the ability to multitask. We offer weekend/holiday shifts and an inclusive team culture within a busy hotel setting.