Guest Experience Agent - Front Desk

Residence Inn Houston Westchase; Houston (TX); On-site; USD 19,000 - 28,000; Full time

Job summary

HRI Hospitality is seeking a Guest Services Agent to join our Front Office team. Greet, register, and check guests in/out efficiently and courteously; respond to guest inquiries and concerns promptly; handle payments, room assignments, and reservation changes; communicate with housekeeping and maintenance to ensure timely readiness.

Based in Houston, this role requires strong customer service and communication skills, the ability to multitask in a fast-paced environment, and a professional,

Qualifications

• High school diploma preferred.
• Hospitality or customer service experience preferred.
• Experience with hotel PMS is a plus.
• Strong customer service and communication skills.
• Ability to multitask in a fast-paced environment.
• Professional, friendly and welcoming demeanor.

Responsibilities

• Greet, register, and check guests in/out efficiently and courteously.
• Respond to guest inquiries, requests, and concerns promptly and professionally.
• Handle payments, room assignments, and reservation changes accurately.
• Communicate with housekeeping and maintenance to ensure timely room readiness.
• Maintain a clean and organized front desk and lobby area.
• Work varied shifts, including weekends and holidays.

Skills

Customer service

Communication

Multitasking

Data entry

Professional demeanor

Education

High school diploma

Tools

PMS experience

Job description

HRI Hospitality is seeking a Guest Services Agent to join our Front Office team. Greet, register, and check guests in/out efficiently and courteously; respond to guest inquiries and concerns promptly; handle payments, room assignments, and reservation changes; communicate with housekeeping and maintenance to ensure timely readiness.

Based in Houston, this role requires strong customer service and communication skills, the ability to multitask in a fast-paced environment, and a professional,