Guest Experience Agent - Front Desk, Growth & Perks

Excel Hotel Group; Costa Mesa (CA); On-site; USD 22,000 - 33,000; Full time

Benefits offered by this job

Opportunity for advancement

401(k)

401(k) matching

Job summary

Excel Hotel Group in Costa Mesa, CA is seeking a Front Desk Agent to check guests in and out quickly, efficiently and courteously using our property management system. You will process payments, provide information on hotel services, and deliver outstanding guest service from arrival to departure.

Key duties include upselling rooms, handling cash and card transactions, issuing keys and safekeeping deposits, and communicating guest requests to management to ensure total guest satisfaction.

Qualifications

• 1-2 years customer service experience.
• Ability to stand for 8 hours.
• Basic knowledge of computers and software including ability to use e-mail, word processing, spreadsheet software and hotel management system.

Responsibilities

• Welcomes guests in a friendly, prompt and professional manner.
• Registers guests, issues room keys, provides information on hotel services and room location, and answers phones in prompt and courteous manner.
• Up-sells rooms whenever possible to maximize hotel revenue.
• Accurately processes all cash and credit card transactions in accordance with established procedures, including but not limited to posting all charges, completing cashier and other reports, preparing deposit, and counting/securing assign bank.
• Issues, controls and releases guest safe-deposit boxes.
• Communicates any outstanding guest requests or issues to management that may require additional monitoring or follow-up.
• Responds appropriately to guest complaints. Make appropriate service recovery gestures in order to ensure total guest satisfaction.

Skills

Customer service

Cash handling

Computer literacy

Communication

Tools

Hotel management system

MS Office (Word/Excel)

Email

Job description

Excel Hotel Group in Costa Mesa, CA is seeking a Front Desk Agent to check guests in and out quickly, efficiently and courteously using our property management system. You will process payments, provide information on hotel services, and deliver outstanding guest service from arrival to departure.

Key duties include upselling rooms, handling cash and card transactions, issuing keys and safekeeping deposits, and communicating guest requests to management to ensure total guest satisfaction.