Front Desk Agent

Excel Hotel Group; Hampton (VA); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Life insurance

PTO

401k with company match

Travel discount program

Job summary

Excel Hotel Group is seeking a Front Desk Agent in Hampton, Virginia. The role involves checking guests in and out of the hotel, processing payments, and providing exceptional customer service. Ideal candidates will have customer service experience and the ability to stand for long periods.

We offer excellent benefits including medical, dental, life insurance, PTO, and a 401k with company match. Join us for a chance to grow within our family-driven culture.

Qualifications

• 1-2 years customer service experience.
• Basic knowledge of computers and software including email, word processing, and hotel management system.

Responsibilities

• Welcomes guests in a friendly, prompt and professional manner.
• Registers guests and issues room keys efficiently.
• Processes cash and credit card transactions accurately.

Skills

Customer service experience

Basic computer knowledge

Ability to stand for 8 hours

Job description

Job Summary

Front Desk Agent is responsible for checking guests in and out of the hotel quickly, efficiently and courteously using the property management system; processing all payments according to established hotel policies and requirements; and providing information and customer service to guests and visitors of the hotel.

Responsibilities

• Welcomes guests in a friendly, prompt and professional manner.
• Registers guests, issues room keys, provides information on hotel services and room location, and answers phones in prompt and courteous manner.
• Up-sells rooms whenever possible to maximize hotel revenue.
• Accurately processes all cash and credit card transactions in accordance with established procedures, including but not limited to posting all charges, completing cashier and other reports, preparing deposit, and counting/securing assigned bank.
• Issues, controls and releases guest safe‑deposit boxes.
• Communicates any outstanding guest requests or issues to management that may require additional monitoring or follow‑up.
• Responds appropriately to guest complaints. Make appropriate service recovery gestures in order to ensure total guest satisfaction.

Qualifications

• 1-2 years customer service experience.
• Ability to stand for 8 hours.
• Basic knowledge of computers and software including ability to use e‑mail, word processing, spreadsheet software and hotel management system.

Benefits/Perks

• Excellent benefits include: Medical, dental, life, PTO, and 401k with company match for full‑time associates.
• We offer an excellent travel discount program.
• Opportunity to grow, we promote from within.

Excel Hotel Group is a fully integrated property ownership, management, and development company enjoying exciting growth. We believe that our family‑driven culture is the backbone of our company.