Guest Services Concierge - Front Desk

Murrieta Hot Springs Resort; Costa Mesa, Northern (CA, KY); Hybrid; USD 37,000 - 40,000; Full time

Job summary

The Hilton Orange County/Costa Mesa is seeking a friendly Front Desk Agent to greet guests, check them in and out, and assist with pre-registration and reservations.

You will post charges accurately, handle cash and payment methods, and know the hotel rates and cancellation procedures. This on-site role requires teamwork, reliability, and strong communication; shifts may include nights, weekends, and holidays.

Qualifications

• High work ethic and self-initiative.
• Able to work varying shifts, including nights, weekends, holidays.
• Excellent guest service mindset.
• Ability to operate front office systems and cash handling.

Responsibilities

• Greet and check guests in and out courteously and efficiently.
• Assist in pre-registration and block reservations when necessary.
• Post charges accurately and manage cash, checks, and cards.
• Know front office procedures and daily transactions.
• Review reservations with special requests and block rooms accordingly.
• Understand hotel rates, discounts, and cancellation/ relocation procedures.

Skills

Strong work ethic

Team player

Effective communication

Job description

The Hilton Orange County/Costa Mesa is seeking a friendly Front Desk Agent to greet guests, check them in and out, and assist with pre-registration and reservations.

You will post charges accurately, handle cash and payment methods, and know the hotel rates and cancellation procedures. This on-site role requires teamwork, reliability, and strong communication; shifts may include nights, weekends, and holidays.