Guest Experience Agent — Growth, 401(k) & Perks

ComForCare Home Care; San Diego (CA); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Health insurance

Parental leave

Training & development

Vision insurance

Wellness resources

Dental insurance

Employee discounts

Advancement opportunities

Job summary

Excel Hotel Group is seeking a Front Desk Agent in San Diego to greet guests, manage check-in/check-out through the hotel system, and handle payments per policies. You will provide information on services, assist with directions, and ensure a positive first impression.

Responsibilities include upselling rooms to maximize revenue, processing transactions, handling deposits, and coordinating with management on guest requests.

Qualifications

• 1-2 years customer service experience.
• Ability to stand for 8 hours.
• Basic knowledge of computers and software including ability to use e-mail, word processing, spreadsheet software and hotel management system.

Responsibilities

• Welcomes guests in a friendly, prompt and professional manner.
• Registers guests, issues room keys, provides information on hotel services and room location, and answers phones in prompt and courteous manner.
• Up-sells rooms whenever possible to maximize hotel revenue.
• Accurately processes all cash and credit card transactions in accordance with established procedures, including but not limited to posting all charges, completing cashier and other reports, preparing deposit, and counting/securing assign bank.
• Issues, controls and releases guest safe-deposit boxes.
• Communicates any outstanding guest requests or issues to management that may require additional monitoring or follow-up.
• Responds appropriately to guest complaints. Make appropriate service recovery gestures in order to ensure total guest satisfaction.

Skills

Customer service

Tools

Hotel management system

Job description

Excel Hotel Group is seeking a Front Desk Agent in San Diego to greet guests, manage check-in/check-out through the hotel system, and handle payments per policies. You will provide information on services, assist with directions, and ensure a positive first impression.

Responsibilities include upselling rooms to maximize revenue, processing transactions, handling deposits, and coordinating with management on guest requests.