Front Desk Agent: Guest Experience Leader

Marriott Costa Mesa; Costa Mesa (CA); On-site; USD 30,000 - 42,000; Full time

Benefits offered by this job

Medical and Dental through Anthem

Vision Insurance through EyeMed

401(k) with matching

Hotel room discounts

YouDecide program

ASPCA pet insurance

Job summary

Costa Mesa Marriott is seeking a friendly and professional Front Desk Associate to welcome guests, process registrations, and provide local information. You will input guest details into the system, manage room keys, payments, and balance cash drawers while ensuring exceptional service at check-in and check-out.

The role requires strong communication and diplomacy as you assist guests with requests, offer recommendations, and help resolve issues to ensure a positive stay in Orange County.

Qualifications

• Hotel experience preferred.
• Able to input information accurately into a computer system.
• Excellent verbal and written communication.
• Strong problem-solving and diplomacy skills.
• Ability to stand/move throughout front office.

Responsibilities

• Greet guests with a friendly, sincere welcome.
• Complete registration and input guest details.
• Explain outlet hours and local attractions.
• Handle room keys, vouchers, and payments.
• Process check-outs and resolve guest issues.
• Assist with currency exchange and balance a cash drawer.

Job description

Costa Mesa Marriott is seeking a friendly and professional Front Desk Associate to welcome guests, process registrations, and provide local information. You will input guest details into the system, manage room keys, payments, and balance cash drawers while ensuring exceptional service at check-in and check-out.

The role requires strong communication and diplomacy as you assist guests with requests, offer recommendations, and help resolve issues to ensure a positive stay in Orange County.