Guest Experience Agent - Front Desk with Growth Path

Excel Hotel Group; San Diego (CA); On-site; USD 30,000 - 45,000; Full time

Benefits offered by this job

401(k) matching

Opportunity for advancement

Travel discount program

Medical, dental, and life insurance

Paid time off

Job summary

Excel Hotel Group in San Diego is looking for a Front Desk Agent to ensure guest satisfaction through prompt and courteous service. The role involves checking guests in and out of the hotel and processing payments accurately.

Qualified candidates will have customer service experience and basic computer skills, with opportunities for advancement within the company. Excellent benefits, including medical coverage and PTO, are offered.

Qualifications

• 1-2 years customer service experience.
• Ability to stand for 8 hours.
• Basic knowledge of computers including email and word processing.

Responsibilities

• Welcomes guests in a friendly and professional manner.
• Registers guests and issues room keys.
• Processes all cash and credit card transactions accurately.
• Communicates outstanding guest requests to management.
• Responds to guest complaints and ensures satisfaction.

Skills

Customer service

Basic computer skills

Problem-solving

Job description

Excel Hotel Group in San Diego is looking for a Front Desk Agent to ensure guest satisfaction through prompt and courteous service. The role involves checking guests in and out of the hotel and processing payments accurately.

Qualified candidates will have customer service experience and basic computer skills, with opportunities for advancement within the company. Excellent benefits, including medical coverage and PTO, are offered.