Guest Experience Specialist - Front Desk & Bar

Excel Hotel Group; Escondido (CA); On-site; USD 24,796 - 33,062; Full time

Benefits offered by this job

Dental insurance

Employee discounts

Free uniforms

Health insurance

Job summary

Excel Hotel Group is seeking a Front Desk Agent in California to efficiently check guests in and out, handle payments, and provide information and courteous service. You will also manage reservations, upsell rooms, and assist with night audit duties as needed.

Ideal candidates have 1-2 years of customer service experience, be able to stand for 8 hours, and possess basic computer skills including a hotel management system. Excellent interpersonal skills are essential.

Qualifications

• 1-2 years customer service experience.
• Ability to stand for 8 hours.
• Basic knowledge of computers and hotel software including a hotel management system.

Responsibilities

• Welcomes guests in a friendly, prompt and professional manner.
• Registers guests, issues room keys, provides information on hotel services and room location, and answers phones in prompt and courteous manner.
• Up-sells rooms whenever possible to maximize hotel revenue.
• Accurately processes all cash and credit card transactions in accordance with established procedures, including but not limited to posting all charges, completing cashier and other reports, preparing deposit, and counting/securing assign bank.
• Issues, controls and releases guest safe-deposit boxes.
• Communicates any outstanding guest requests or issues to management that may require additional monitoring or follow-up.
• Responds appropriately to guest complaints. Make appropriate service recovery gestures in order to ensure total guest satisfaction.
• Prepares and serves alcoholic and non-alcoholic beverages in the hotel bar area in accordance with brand standards, local laws, and responsible alcohol service guidelines (as scheduled).
• May perform Night Audit duties, including end-of-day financial reporting, system rollovers, and overnight guest service support, as needed.

Skills

Customer service

Computer literacy

Tools

Hotel management system

Job description

Excel Hotel Group is seeking a Front Desk Agent in California to efficiently check guests in and out, handle payments, and provide information and courteous service. You will also manage reservations, upsell rooms, and assist with night audit duties as needed.

Ideal candidates have 1-2 years of customer service experience, be able to stand for 8 hours, and possess basic computer skills including a hotel management system. Excellent interpersonal skills are essential.