Guest Experience Agent - Front Desk (Full-Time, Bilingual)

Hotel Yountville; Lakeway (TX); Sur place; USD 30 000 - 42 000; Plein temps

Résumé du poste

Hotel Yountville is seeking a Front Desk Agent full-time in Lakeway, TX. You will greet guests, handle check-in/check-out, and assist with reservations while ensuring accurate billing and excellent guest service. The role requires strong teamwork and the ability to manage multiple tasks efficiently.

Preferred bilingual skills enhance guest communication. Candidates should be able to work varied shifts including nights, weekends, and holidays to support seamless hotel operations.

Qualifications

• Proven ability to greet guests warmly and check them in/out efficiently.
• Experience with front desk cash handling and postings.
• Knowledge of reservation systems and same-day bookings.
• Ability to work as part of a team to deliver guest experiences.

Responsabilités

• Greet guests warmly and check them in/out promptly and professionally.
• Assist with pre-registration and block reservations when necessary.
• Know how to post charges accurately and timely.
• Handle cash, checks, and credit card information for charges.
• Review reservations with special requests and block rooms accordingly.
• Understand hotel rates, discounts, and how to apply them.
• Take same-day reservations and follow cancellation/relocation procedures.

Connaissances

Greet guests

Cash handling

Reservation system

Team player

Bilingual preferred

Description du poste

Hotel Yountville is seeking a Front Desk Agent full-time in Lakeway, TX. You will greet guests, handle check-in/check-out, and assist with reservations while ensuring accurate billing and excellent guest service. The role requires strong teamwork and the ability to manage multiple tasks efficiently.

Preferred bilingual skills enhance guest communication. Candidates should be able to work varied shifts including nights, weekends, and holidays to support seamless hotel operations.