Front Desk Agent FT Associate - Bilingual Preferred

Hotel Yountville; Lakeway (TX); On-site; USD 30,000 - 42,000; Full time

Job summary

Hotel Yountville is seeking a Front Desk Agent full-time in Lakeway, TX. You will greet guests, handle check-in/check-out, and assist with reservations while ensuring accurate billing and excellent guest service. The role requires strong teamwork and the ability to manage multiple tasks efficiently.

Preferred bilingual skills enhance guest communication. Candidates should be able to work varied shifts including nights, weekends, and holidays to support seamless hotel operations.

Qualifications

• Proven ability to greet guests warmly and check them in/out efficiently.
• Experience with front desk cash handling and postings.
• Knowledge of reservation systems and same-day bookings.
• Ability to work as part of a team to deliver guest experiences.

Responsibilities

• Greet guests warmly and check them in/out promptly and professionally.
• Assist with pre-registration and block reservations when necessary.
• Know how to post charges accurately and timely.
• Handle cash, checks, and credit card information for charges.
• Review reservations with special requests and block rooms accordingly.
• Understand hotel rates, discounts, and how to apply them.
• Take same-day reservations and follow cancellation/relocation procedures.

Skills

Greet guests

Cash handling

Reservation system

Team player

Bilingual preferred

Job description

Front Desk Agent FT Associate - Bilingual Preferred

#26-3171

Lakeway, Texas, United States

Location Description

1943 Medical Drive

Lakeway, Texas 78734

Job Description

What you will be doing

• Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel. Assist in pre-registration and blocking of reservations when necessary.
• Promptly, accurately and efficiently know how and where to post all charges.
• Have complete working knowledge of Front Office computer or manual system, including all daily transactions and those which are not performed often.
• Accurately manage cash handling, including receiving cash, checks and credit card information from guests for payment of hotel charges and making change correctly.
• Review any reservations with special requests and work to block rooms accordingly.
• Have knowledge of hotel rates, discounts and how to handle each.
• Have working knowledge of reservations and procedures, including how to take same day reservations. Should be able to take reservations in approximately 2 minutes. Know and follow cancellation procedures and relocation procedures when necessary.

Requirements

What we are looking for

• High work ethic and self-initiative
• May be required to work varying schedules to include nights, weekends, and holidays
• Someone who enjoys working as and being part of a team that provides great experiences for our Guests!

Status

Full-time

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